Shipping policy

All orders placed through our website are processed after payment confirmation. Orders are typically prepared and dispatched within 3–5 business days, excluding weekends and public holidays.

During busy periods such as sales events, holidays, or promotional campaigns, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status.

Shipping Locations

We currently deliver across Australia.
Availability of delivery services may vary depending on the shipping destination.If you are located in a remote area, delivery times may be slightly longer than standard estimates.

Delivery Timeframes

Estimated delivery times begin once the order has been dispatched.

Typical delivery timeframes within Australia are:

·       Metro Areas: 2–5 business days

·       Regional Areas: 3–7 business days

·       Remote Locations: 5–10 business days

Please note that these are estimated delivery times and may vary depending on courier services and external factors.

Shipping Cost

Shipping Costs are calculated at checkout based on the delivery location, shipping method, and order size.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your package. Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

Delivery Issues

If your package has been delayed, lost, or arrives damaged, please contact our support team as soon as possible so we can assist in resolving the issue.

We recommend checking your tracking details first, as they often provide the latest updates on delivery status.

Incorrect Address

Please ensure that the shipping address provided at checkout is accurate and complete.If an incorrect or incomplete address is supplied, delivery delays may occur. We are not responsible for orders delivered to incorrectly entered addresses.If you notice an error in your shipping details, please contact us immediately so we can attempt to update the order before it is dispatched.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability or warehouse logistics. If this occurs, you will receive separate tracking details for each shipment.

Contact

If you have any questions regarding shipping or delivery, please contact our support team through the Contact Us page and we will be happy to assist you.